Oakville Pump Service Text Messaging Privacy Policy

Oakville Pump Service ("we," "us," or "our") is committed to protecting your privacy and complying with applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and related regulations. This Text Messaging Privacy Policy explains how we handle personal information collected through our SMS/text message communications.

This policy applies to all text messages sent and received by Oakville Pump Service strictly for operational and service-related purposes. We do not use text messaging for advertising, marketing, or political campaigns. We will not sell your phone number or pass it on without your permission.

1. Information We Collect

When you communicate with Oakville Pump Service, we may collect:

  1. Your mobile phone number

  2. Message content, delivery status, and timestamps

  3. Any other information you provide in the course of our service communication

This information is used exclusively to support and deliver services you have requested.

2. How We Use Text Messaging

Text messaging is used solely to support your service relationship with Oakville Pump Service. This may include:

  • Appointment confirmations or reminders

  • Service updates (e.g., technician arrival times, work status)

  • Service coordination

  • Responses to inquiries or requests initiated by you.

We do not send marketing, promotional, automated or unsolicited messages.

3. Your Rights Under California Law

If you are a California resident, you have the right to:

  • Request access to the personal information we have collected about you

  • Request deletion of your personal information (subject to certain legal exceptions)

  • Know how your data is collected, used, and shared

  • Be free from discrimination for exercising these rights

To submit a request, please contact us at:
📧 sales@oakvillepump.com
📞 (707) 944-2471

4. Opting Out of Text Messaging

You may opt out of receiving SMS messages at any time by replying “STOP” to any text we send.

Please note: Opting out may limit our ability to provide real-time service updates.

5. Data Security and Retention

We use reasonable security measures to protect your information and retain text message records only as long as needed for business or legal purposes.

6. Changes to This Policy

We may revise this policy from time to time. The updated version will be posted at https://www.oakvillepump.com/privacy with an updated effective date.

7. Contact Us

If you have any questions about this Text Messaging Privacy Policy or your privacy rights, please contact us:

Oakville Pump Service
📍 2310 Laurel Street, Suite 1, Napa, CA 94559
📧 sales@oakvillepump.com
📞 (707) 944-2471