Privacy and Refund Policy

Oakville Pump Service, Inc. will safeguard the confidentiality and security of the information we obtain from you. This notice describes our privacy policy as it relates to the collection, protection, and disclosure of such information resulting from credit card transactions only.

Collection of Information
Oakville Pump Service, Inc. will collect and use information obtained from credit card transactions only for business purposes. These business purposes may vary depending upon the circumstances. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited.

Protecting Your Credit Card Information
The credit card information provided by you to Oakville Pump Service, Inc. will be stored confidentially. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card. We maintain physical, electronic, and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.

Disclosure of Your Information
Oakville Pump Service, Inc. does not disclose any nonpublic information (such as credit card number and their expiration dates) about our customers or former customers to anyone, except as required by law. We disclose information only when it is necessary for the conduct of College, State or Federal government business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies, or for other general administrative services. We do not disclose information about you to other entities who may want to sell their products to you. We will not sell your personally identifiable information to anyone.

Transaction Security
Oakville Pump Service, Inc., through our third-party payment provider Fi-Tech, uses Secure Socket Layer (SSL) protocol to ensure transaction security. Your payment and personal information are always safe. The SSL software used by Fi-Tech is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refunds
Oakville Pump Service accepts stock return merchandise up 30 days of purchase. The stock merchandise is returnable on the basis that it has not been used or installed. Special order merchandise is non-refundable and must be paid in full at the time the order is placed. Standard manufacturers warranty does apply. A refund for the purchases charged to a credit card must be reimbursed to the credit card account charged for the purchase

What is Fi-Tech?
Fi-Tech is the third-party vendor with whom Oakville Pump Service, Inc. has contracted to provide secure online payments.

Why are we using a third party vendor?
Credit card processing fees have been increasing at an alarming rate. The vendor, Fi-Tech, has expertise in online payment systems to meet all security and privacy issues and meets the banking and credit card industry compliance requirements. Our contract with them ensures that the processes are compliant with the Gramm-Leach-Bliley (GLB) Act.