After Hours/Emergency Service

Oakville Pump Service regular hour of operation are Monday-Friday 7:30 AM to 4 PM. OPS provides emergency services on a 24/7 basis for customers that are out of water or have other water related emergencies. Please refer to our service area to ensure we service your area!

To request a technician for an emergency situation:

1) Make sure you have the physical address/location of the problem available, your contact phone number and a description of the problem ready. When did the problem start? Did you have a recent power outage or other event that seems to correspond to your problem with water? Keep in mind that OPS has sump pumps if you have flooding. We also have several 725 gallon portable water tank trailers to supply water during out of water emergency situations. Giving us detailed information will enable us to help you better!

2) Call (707) 944-2471 and listen to the options. Only if you have an EMERGENCY select the option for emergency and wait for the prompt to leave your message.

3) Your message should include your name, phone number, physical address & description of the problem. Speak slowly and clearly and try to minimize background noise. Your voice message and a transcript of the message will be forwarded to our on call technician via text and email. If your message is not clear or does not have correct contact information, we will not be able to respond!

4) An OPS on-call staff member will be in touch with you in a few minutes. Please leave one message, multiple messages do not receive higher priority and will delay our response.

Emergency service requests authorize OPS to disbatch a technician and charge for the travel time/services rendered. Overtime rates (1.5x) apply to work requested after hours and on weekends. Holiday rates (2x) apply to recognized public holidays. The person calling and requesting emergency service should be a person that is the owner of the property or a person responsible for taking care of the property. In either situation, the person calling should be willing to accept responsibility for payment of services rendered. Emergency service is handled on a first come, first serve basis.